Have the order number
It appears in the receipt and on the private order-status page.
Private, practical support
Tell us what happened. We’ll start with the facts.
For an existing order, include the order number and checkout email. For damage, print problems, or an incorrect item, keep the item and packaging and prepare clear photographs.
Photograph product issues
Use clear light and show the full item plus the damaged, defective, or incorrect area.
Report promptly
Damaged, defective, misprinted, or incorrect-item claims should be reported within 30 days of delivery.
Contact Purchase Pony
Do not include payment-card details. If you have a private order link, keep it private. Product questions without an order number are welcome too.